FAQ

General Questions

What is StudyCrumb?

StudyCrumb is a convenient and reliable platform established to provide professional assistance in academic writing. With us, you will get a properly crafted academic assignment and well-researched materials that you could use at your own discretion.

Why choose StudyCrumb?

We are passionate about what we do and make every effort to provide you with the exceptional customer experience.

  • Expertise & Professionalism: Our writers undergo an intense 5-phase hiring process. We recruit only the most skilled professionals with a proven track record in different fields of studies.
  • Quality & Originality: We deliver unique custom pieces of content written according to your particular needs and requirements.
  • Security & Confidentiality: Your private information is safe and secure with us. We never pass or otherwise transfer your sensitive information to any third parties.
  • Service & Support: We're proud of our 24/7 customer support and writers team eager to give you a helping hand anytime.

How does StudyCrumb work?

First, you should fill out the order form. Make sure to provide accurate and clear instructions so that we can stay on the same page when it comes to the specifics of your assignment. Your account will be automatically created during the order placement. Please note that we require a full prepayment in order to start working on your order.

Once your payment is processed, you can monitor the progress of your order and communicate directly with the writer.

When your order is completed, we will send you an email notification. You can download the paper from your dashboard or via an email link.

Is StudyCrumb legit?

StudyCrumb.com is perfectly legal. It is a reliable custom writing service that operates according to strict terms and policies. We provide written pieces of content based on your needs to be used as examples / references / research materials.

Is it ethical to receive your help with my assignments?

Think of us as your personal academic assistant. We believe you will make good use of our materials to become a more scholarly and well-informed individual.

Will my paper be written from scratch?

All papers that we write are original and plagiarism-free. However, since there are a limited number of ways to put ideas into words, some fragments of text could have already been used at some points. Any quotes or references that would be reasonable (or if requested) to include in your order will also appear non-original. You may choose to add a plagiarism report for only $19.99. It will be attached along with your order.

Writers & Language

How qualified are your writers?

All our writers undergo a rigorous selection process. This includes thorough examination of their writing skills, deep awareness of their field of expertise and the validity of their academic and professional credentials. Only the most capable and educated experts join our team. When it comes to your educational success, we strive to deliver solutions in the most responsible manner.

Is there an available writer ready to complete my order?

There are usually quite a few writers ready to take on your order either right away or within a reasonable timeframe, depending on how urgent it is. If you believe your order is somewhat not typical or unusually complex don’t hesitate to contact us. We will do our best to help you.

Where are your writers located?

We work with both ENL and ESL writers from all over the world. As they work with us on a freelance basis, their location may vary. Most of the experts are from the US, UK, Canada, Australia but there are also writers from other countries where English is an official language.

Are your writers native English speakers?

More than 80% of writers in our team are native English speakers. Nevertheless, they pass the same qualification tests before being considered for the position as the ESL writers do. By default we assign ENL writers only.

I want a non-native English speaking writer.

All you need to do is to mention this in the Paper Details field while placing your order. Our support representatives will take care of it, and the most appropriate ESL expert will be assigned.

I need my paper written in a specific manner.

You should include all your specific requirements in the Paper Details field or attach applicable files while placing your order. We will take into account all the information provided to complete your order as per your needs.

Can I contact my writer directly?

Sure thing! Once the expert is assigned, you may contact them using the Messages section located on the Order Info page on your personal profile.

What is the "Premium writer" feature?

The "Premium writer" option guarantees that your paper will be completed by one of the writers who has been working with us for years and who has proven their great reliability and expertise in the selected subject area. To avoid confusion, be informed that if you don’t choose this feature you will still get a well-written quality paper.

What is the "Preferred writers" feature?"

If you are logged into your personal account on our website, you will see the Preferred Writer option below the Deadline section in the order form. The option allows you to choose a writer who you had worked with previously to complete your current assignment. We suggest you to select multiple writers from the list as it may increase the chances that your order will be completed by one of the chosen writers.

I want to change my writer.

In rare cases, you may feel like your writer doesn't fully grasp the concept. If such an unpleasant situation arises, simply contact our support team. They will come up with the best solution so that you can be satisfied with the completed work.

Quality & Satisfaction

How well will my work be written?

In most cases, you will be fully satisfied with the order received. Since we deal with the qualified academic experts, the written materials you get will meet high-quality standards in terms of grammar, syntax, wording, content structure, depth of research, etc.

Will my paper be proofread?

The writer will always proofread the final version of the work before submitting it to you regardless of the type of service you chose, be it writing, editing & proofreading or presentation.

Will I get an "A" on my assignment?

As the final decision depends on your instructor (including your relationship with them, their awareness of your academic performance, writing style, etc), we cannot guarantee a specific grade. But we do guarantee to complete the work in full compliance with the instructions you have provided.

I need a plagiarism report.

Please choose the "Originality Report" feature while placing an order to receive the report along with your completed assignment.

I need my paper adjusted or redone.

We make everything possible to complete an assignment according to your instructions. However, if you find that a paper doesn’t comply with the original requirements feel free to submit your paper for revision through the "Order Info" page of your account. The writer will make all the necessary changes to your order.

Please note that you will be eligible for a free revision within 14 days since the order deadline if the paper doesn’t exceed 30 pages. If the essay is more than 30 pages long, you will have 30 days for free revision. Please refer to the Terms & Conditions for more details. You may also contact our support team, and they will offer a solution to your particular case.

I received comments from my professor.

We always try to cooperate with our customers for the best results. If you provide us with your professor's comments within 14 days from the deadline, we will revise your paper for free. Please note, if your paper is over 30 pages long you will have 30 days for free revision. The comments, however, must be reasonable and in no way contradict your initial order instructions. Please read the Terms & Conditions to find out more information on revisions.

Tell me about your Quality Assurance department.

This department is responsible for monitoring the quality of the orders our writers deliver to the customers. Whenever there is a disagreement between a customer and a writer, those are the Quality Assurance Department specialists who verify if the order complies with the original instructions.

As members of this department are highly-qualified experts in the majority of academic subjects, the case resolutions they offer are well-grounded and aimed at protecting the customer's right to a quality product.

I want to leave my feedback.

To leave your feedback, you may use the 5-star bar located either on the My Orders page under the particular order or on the Order Info page. We are continually improving our services; thus, your honest and explicit comment will be of great importance to us. The details you leave will help us learn more about your preferences and ensure your expectations are fully met the next time you need our help.

I want to submit a complaint.

If you don't feel satisfied regarding any aspect of our cooperation, please get in touch with us and let us know your concern. Although mistakes happen, we always do our best to resolve the issue fairly to make you completely satisfied with our services.

Pricing & Payment

Are your services free?

Our services are not free. We have a team of qualified writers who do writing as part of their job. There is also a dedicated Customer Support doing their best to ensure you have great experience with us. This is not to mention marketing and site-related expenses. All these things require proper funding. Nevertheless if you need any useful tips or ideas on your assignment, visit our Blog - it's completely free.

How do I pay?

After filling out the order form, just click the Express Checkout, provide your payment details and confirm your payment. We will send you an email notification once the payment goes through. We accept most credit and debit cards for any type of service.

Do I pay upfront?

We work on an upfront payment basis, meaning we need a 100% prepayment to start working on your order.

Why is it safe to pay upfront?

We are professionals who have been working on the market for over 10 years. We provide our services based on strict Terms and Policies that guarantee quality services for our customers. In rare cases, when we fail to fulfill our obligations, you can always rely on our Money Back Guarantee.

Are there any fees or additional charges?

We do not collect any additional fees on our side. However, a payment operator may charge you extra.

What do I get for free?

We provide much more than just a completed paper. Every time you make an order, we will add the title and reference pages absolutely for free. Moreover, should you need a table of contents in your paper, just mention it in the Paper Details field, and it will be included for free.

Tell me about your paid features.

For those of you who have rigorous and demanding professors, you can pay a little extra for these premium features:

  • Premium Writer: For only 30% extra to the total sum, your assignment will be completed by one of the most qualified experts in the chosen field of study with a flawless track record.
  • Originality Report: You will receive the confirmation of your paper uniqueness along with your completed assignment. The option is available for only $19.99.
  • Preferred writer: If you are satisfied with one of our experts, you may want to continue your fruitful cooperation with them. In this case, you can select multiple experts you have had success with.
  • Extra Quality Check: Your assignment will be double-checked and proofread by another highly qualified expert from the same field of science. Research from a different perspective will allow you to get a top-notch paper!
  • 1-page Summary: You will be provided with a brief abstract of your work with the main details covered. You can further use it to draw your audience’s attention to the main ideas of your paper.

Is my payment secure?

We work exclusively with the trustworthy PCI DSS compliant payment processors. As a result, your payment details are 100% safe and secure.

Can I pay in installments?

Generally, we require a full prepayment. However, if you need more pages and make changes to your initial requirements, you will need to pay extra.

I want a discount.

We have a loyalty program designed specially for our returning customers. Please visit the Personal Discount page located in My Bonuses tab of your profile to get more details. In case you're a new user of our website, do not hesitate to contact us. Our support representatives will share the detailed information on our discount policy with you.

How much will my order cost?

There are several factors that determine the price of your order:

  • Type of service: Writing from scratch, editing & proofreading of your existing work or presentation.
  • Academic level: The price for 1 page for high school will differ from the price for 1 page for university.
  • Deadline: The urgency of your assignment. The shorter the deadline - the higher the price.
  • Number of pages: The volume of your assignment. Your final price will be proportional to the number of pages you need.
  • Additional features: The price for all extra features will be added to the total order price. Fill in the form, and the price for your order will be automatically calculated!

My order is too expensive.

You can always ask our support representatives to check your order details and advise whether any of them can be changed. For example, you may be able to extend the order deadline. This way, the price will be much lower than that of an urgent order.

My payment didn't go through.

In case there is an issue with your payment, or you are not sure whether it went through, don't hesitate to contact our Customer Support team. We will quickly investigate and resolve any case.

What is the status of my payment?

Once the payment is received, you will get an email confirmation from us. Alternatively, you may also check the order status on the My Orders page of your account. The status Paid or In progress means that your payment has been received. If the status remains unpaid, please contact us for further assistance.

Order & Delivery

How do I place an order?

To order an assignment, simply click the "Order Now" button at the upper right corner of the page. You will be transferred to the Order Form where you should provide your requirements and specify the deadline of your order. After that, you can proceed to the payment using the "Express Checkout." Once the confirmation of the payment is received and the order placement is completed, we will begin working on it.

What is the status of my order?

You can check the status of your order on the "My Orders" page on your account. Alternatively, you may contact us anytime to receive the order updates.

My order is really urgent.

We could help you with the task anyway. You may set the deadline to 3 hours and still be sure that your assignment will be completed in time. Don't ask for a Doctoral Dissertation overnight, though.

How will my order be delivered?

Once your paper is completed, you will receive an email notification with the link to the file available from your dashboard of our website.

My subject is not listed.

You should choose "Other" in the subject dropdown menu while placing your order. Also, it would help to assign the most qualified writer if you mentioned your field of study or your course name in the "Paper Details" field.

My citation style (paper format) is not listed.

Select "Other" in the "Paper Format" dropdown menu in the order form. You can also specify the paper format you'd like to be used in the "Paper Details" field or attach the required formatting guide as a file while placing your order.

When will you start working on my order?

It usually takes about 15 minutes for us to find a proper writer for your order. You will receive an email notification once our expert starts working on your paper. It may take more time to find a suitable writer, depending on the complexity of your assignment. However, we will keep you updated on the progress, and will contact you beforehand in case a deadline extension is required.

When will my order be delivered?

We are incredibly pedantic when it comes to the timely delivery of your order. In case we manage to complete your order sooner, you will be informed via email. In case we require some additional time, we will surely contact you to find out whether an extension is possible.

I made a mistake while placing an order.

Don't worry, we are here to help you! Please contact us right away to discuss the changes that should be made. Depending on the nature of adjustments and the deadline for your order, we may need an extra payment to fulfill your additional request.

I want to cancel my order.

In case you no longer want us to assist you with the assignment, please contact our support team immediately. They will ask the writer to stop working on your order and will estimate the possible percentage of the refund. The total sum will depend on the amount of work that your writer has already done.

My order is late.

If you did not receive your order within the indicated deadline or your assignment was delivered after it, you may become eligible for a refund. We kindly remind you that in case of a full refund we reserve the right to publish your paper on our website. This will make it non-original. Please get in touch with us for resolution.

Do you use Turnitin?

No, we don't. We use various plagiarism checking tools that scan through multiple databases to confirm the originality of papers before we send them over. All the papers we deliver are written from scratch and hence are plagiarism-free.

What are the Editing & Proofreading services?

We will thoroughly proofread the content of your work and correct any grammar, punctuation, or spelling errors. Additionally, we may change or rewrite up to 30% of the original content, if necessary. In case your goal is to have more than 30% of the original content changed or rewritten, please select the "Writing from scratch" service while placing your order and attach your original file to it.

I need help with a specific (not typical) order.

We suggest that you reach us out and let us know the details of your assignment so that we could find a suitable solution.

I need a table of contents for my order.

In case you need a table of contents included in your paper, please mention this in the "Paper Details" field while placing your order. You will not be charged extra.

I want to receive a draft of my paper beforehand.

In case you need a draft for your paper please specify this in the paper details. Provide as many requirements about your draft as you need. Our support team will help you with the matter.

I need you to use a specific source.

Please mention this information in the "Paper Details". We will do our best to find the required source and its free versions available online. In case the free version is not available online, and you are willing to purchase the access to it, please do so and provide the login credentials via email at support@studycrumb.com or live chat.

My order needs specific materials.

If you'd like to share any files with the writer, please feel free to attach them using the "Attach Files" button while placing your order. You may also email the files to support@studycrumb.com as well, and we will add them to the order.

I need help with my online assignment.

Unfortunately, we don’t provide assistance with online assignments due to a number of factors beyond our control.

I need help with my multiple-choice test.

We may be able to assist you with a multiple-choice test, unless it’s an online assignment. Please contact our Customer Support for further assistance.

I need a PowerPoint presentation.

Select the "Presentation" type of service and leave your instructions in the "Paper details" field while placing your order.

Customer Care

How can I get in touch with you?

You can reach us via live chat, email, or phone. You can also send us a message from your account page using the "Messages" section. More detailed information can be found on the Contact Us page.

What are your working hours?

We work 24/7. Feel free to contact us for help anytime.

I want you to call me back.

Please contact us via Live chat by clicking on the "Chat with us" button in the lower right corner of the page or using our contact information page. Our friendly support team will be glad to call you back once you provide your phone number.

How soon will my request be addressed?

We try to process incoming requests right away. Once you contact us either via Live chat or phone, you may expect an immediate response from us. In case you contact us via email or the "Messages" section on your account, you may expect a response within 20 minutes.

Will you call me?

In case an urgent matter arises or we need to verify certain payment-related details, we might give you a call. You may choose to agree to receive calls from us at any time of the day by turning on the "Calls 24/7" feature on your profile. You can also choose not to provide your phone number; however, this may slow down communication.

Will you email me?

We will email you whenever there is an essential update on your order. We may also send you newsletters and promos, but you can choose not to receive such emails by turning this feature off on your personal account page.

Security & Confidentiality

What personal information do you collect?

The personal information we collect includes your first and last name, email, and phone number. You can manage your consent preferences by clicking on "Privacy settings" on your "Account preferences" page.

Do you need to know my real name?

We don't. You may choose to use a fake name or alias. We never disclose your personal information with any third parties. You can also choose to leave this field blank. Sometimes we need to verify the payer identity for security measures. These data will be used solely for internal purposes and will never be disclosed.

Why do you need my email?

Your email address is a core element of the personal information you share with us as it is required to create your account. Please make sure the email you provided is valid and accessible from your side. It is the primary means of communication with you.

Why do you need my phone number?

We need your phone number to reach you in case there's an urgent issue that requires your action. You may leave the "Phone" field of your account empty. However, in this case, the communication may be slowed down. We strongly recommend that you provide us with your valid phone number.

I want to remain anonymous.

The only essential piece of personal information we require is your email address. You may choose to provide any email address you have access to. Everything else is optional. However, we recommend that you provide your phone number in case there is an urgent matter that requires your attention.

Is my personal information safe with you?

We guarantee not to disclose your personal information to any unauthorised third parties under any circumstances. You may find more details on this in our Privacy Policy.

Will anyone find out that I used your service?

No one will ever know that you have used our assistance, unless you tell this yourself. However, we suggest that you use a trusted device to access our website.

I want to delete my order.

You can always use the "Hide order" button located on the "Order Info" page to delete the information about the particular order. Once you tap it, the order will no longer be visible in the list of all your assignments and can only be found in the "Hidden" section. If, for some reason, you need your order permanently deleted, please contact our Customer Support.

I want to delete my account.

You can delete your account by clicking on the "Deactivate account" button on your dashboard settings page or by tapping the "I want to delete my account" on the "Personal Profile" page located in your privacy settings. Should you need any assistance, feel free to contact our Customer Support team. Please note that it will be impossible to restore any of your account information or files if your profile has been deleted. In such case, if you wish to continue using our services, you will need to create a new account.

I forgot my password.

No worries, just click on the "Forgot password" button on the "Sign In" page located in the upper right corner. You will be redirected to the "Forgot your password" page where you can reset it. A new password will be emailed to you. Alternatively, you can log in to your account using the link, which can be generated on the same page. This link will be emailed to you and will be valid for 12 hours.

Money-Back Guarantee

I want a refund.

In case you aren’t satisfied with the services provided, you may contact our Customer Support with a refund request. Your detailed comments on the situation will help our Quality Assurance team to investigate the case thoroughly. A decision regarding the possible amount of refund will be made based on the analysis of the order information and your claim. It may take up to 48 hours to resolve the issue.

What is your refund policy?

We guarantee that all our papers are unique and properly written according to your requirements. In case you have a proof of our failure to fulfill the obligation above, you may contact us with a refund request. You may also check our Money Back Guarantee for more information.

When will my payment be refunded?

After a refund claim is resolved, and you are informed about the possible amount of a refund, our Financial department will issue it within the next 24 hours. It usually takes up to 5 business days for the payment to be credited to your account. Please contact your payment processor for further information.

What if I submit a chargeback?

We strongly recommend you to cooperate closely with us to resolve any quality-related issues. We will do our best to find the resolution that takes into account the interests of both parties. In case a chargeback is submitted, we reserve the right to publish your order on our website. Any plagiarism software will point to our website as a source of content.

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