General Questions

What is StudyCrumb?

StudyCrumb is a convenient and trustworthy resource for academic support given by qualified professionals. With us, you will receive properly written academic work or thoroughly researched resources that you can use as you consider necessary.

Why choose StudyCrumb?

Because, we are guarantee all our clients such criteria:

  • Competence & Professionalism: We hire our authors after a rigorous 5-stage testing. We invite the smartest individuals to join our team.
  • Quality & Uniqueness: We provide one-of-a-kind, custom pieces of content that are written to meet your specific needs and specifications.
  • Safety: Your sensitive information is safe and secure with us thanks to our security measures.
  • Service & Support: We are available around-the-clock, always happy to assist you.

What services does StudyCrumb provide?

You may order an original Written from Scratch paper, PowerPoint presentation, or Editing of existing material.

How does StudyCrumb work?

You should first complete the order form. This stage is crucial since it allows us to communicate with each other about the specifics of your task clearly and concisely. Whenever you place an order, an account is automatically created for you. To begin processing your order, we need to receive a complete prepayment. After receiving it, you can check on the status of your order and get in touch with the assigned writer. You receive an email notification when your order is finished, and the paper is then made accessible for download from your dashboard.

Is StudyCrumb legit?

StudyCrumb is a professional content writing service that meets strict regulations. Following your requirements, we offer written content that can be referenced as examples, guides, or research materials.

Is it ethical to receive your help with my assignments?

Consider us to be your exclusive academic assistant. We are confident that you will use our resources wisely to advance your knowledge and expertise.

Will my paper be written from scratch?

All the papers we provide are 100% free of plagiarism because our professionals write them after thorough research on the subject. But note that specific text fragments may have been used prior in human history. So some quotations or citations you might see in your order (if requested) and those may be not novel. Add a plagiarism report to your order, which will be sent along with the completed paper, and make sure of the received piece originality.

May I check samples of your work?

If you want to check some of the writing samples created by our experts, please refer to the Samples tab on the main page.

Writers & Language

Who are your writers?

We have a large group of professionals with university degrees and 3 years of professional writing expertise. A thorough selection process is applied to all of our writers. This entails closely examining their writing talent, in-depth familiarity with their specialty area, and the reliability of their academic credentials.

Our team has more than 80% native English speakers among its writers. There are authors from other nations whose primary language is different, yet they also speak English well. So, when placing your order, just note that you'd like a writer who isn't a native English speaker in the "Paper Details" area. The relevant ESL expert will be assigned, and our assistants will ensure it.

Depending on your request's urgency, there may be not too many authors available to handle it immediately or within a tolerable timeline. Consider contacting our Support team if you feel your order is a little uncommon or exceptionally difficult; they would be happy to offer guidance and look for the best writer as soon as possible.

I need my paper written in a specific manner.

When placing your order, you should include all of your precise specifications in the "Paper Details" area or attach the necessary files. To accomplish your order per your needs, we will consider all the details you have provided.

Is it possible for an expert to complete an unfinished assignment I have been working on?

You should include all the information in the "Paper Details" field and upload the file you already completed. Please, provide all the specific information to be included further: the style, questions to be covered, sources to be used, and paper structure needed so that you and our Writer were on the same page.

Can I contact my writer directly?

Absolutely! Once the specialist is appointed, you can converse with them by visiting the "Messages" section of your personal profile's "Order Info" page.

Can I share files with my writer?

If you need specific material for writing the paper, please attach applicable files below the "Paper Details" field while placing your order. Our expert will explore all the paper details and contact you in Messages on the Order page.

What is the "Premium writer" feature?

The "Premium writer" preference guarantee that your paper will be composed by one of our experienced professionals for just 30% of the total price. This expert has been with us for years and has proven their unwavering dependability and expertise in the field.

Do not let this mislead you; you will still get a well-written, strong paper even if you opt not to employ this feature.

What is the "Preferred writers" feature?

The Preferred Writer option is located below the Deadline section of the order form if you are signed into your account on our website. It means you have the opportunity to select a writer with whom you've earlier partnered to accomplish some assignment. It may increase the likelihood that one of the writers you choose can finish your project in the needed style and manne; if you pick more than one writer from the list - the chances will be higher.

I want to change my writer.

Rarely could you assume that your writer doesn't grasp the topic sufficiently. Contact our assistant instantly if such an unpleasant incident occurs. They will find the best option to ensure the final piece is done correctly.

Quality & Satisfaction

How well will my work be written?

Since we deal with true academic experts, the written materials you get will meet high-quality standards in terms of grammar, syntax, wording, content structure, depth of research, etc.

The writer will always proofread the final version of the work before submitting it to you regardless of the type of service you chose - writing, editing & proofreading, or presentation.

If you need the paper to be proofread by Our Quality Department expert - you may order Extra Quality Check in any of your orders.

Will I get an "A" on my assignment?

We cannot guarantee a particular grade because the final decision is taken by your instructor (considering your relationship with them, their awareness of your academic performance, your writing style, etc.). We assure to complete the work professionally and precisely adhere to your instructions.

I need a plagiarism report.

If you'd like to receive the plagiarism report along with your finished project, please select the "Originality Report" option when submitting your order.

Before we send writings out, we use a variety of plagiarism detection programs that search through numerous databases to verify that they are original. All of the papers we provide are original pieces, free of plagiarism.

I need my paper adjusted or redone.

We sincerely apologize if the work you were provided fell short of your expectations. In this situation, you can open the "Order Info" page on your account and submit your paper for revision. Your order will be edited as necessary by the writer.

Just make sure you do it within 14 days from the moment you have received the completed paper. Your revision guidelines must not interfere with the primary instructions. You can get in touch with our Support team, who will devise a solution for your specific situation.

Even when your professor sends any comments, please provide them to us within 14 days of the time your paper is completed. In such a situation, we will also make the needed corrections.

Tell me about your Quality Assurance department.

This team is in charge of keeping an eye on the level of the work our authors submit to our clients. The Quality Assurance Department specialists check the pieces to make sure that the order complies with the order requirements whenever a client places a claim. The case judgments of this department are well-founded and intended to preserve the client's ability to a high-quality product because its members are highly qualified scholars in the majority of academic fields.

I want to leave my feedback/complaint.

To leave feedback, you can click the 5-star bar on the "Order Info" page or the "My Orders" page beneath the specific order. Your frank and explicit feedback will assist us greatly as we work to improve our services further.

Please contact us so that we can know if there is anything about our work that you don't feel is acceptable. Even though mistakes may occur, we always try our best to handle the situation reasonably and ensure that you are happy with our services.

Pricing & Payment

Is your service free?

Our offerings aren't cost-free. We have a group of knowledgeable and learned authors who make their income as writers. Along with marketing and website-related costs, we also guarantee that you have a great experience with us. As you can expect, all of these tasks and more necessitate money.

However, explore our Blog for free if you need helpful advice or inspiration for your task.

How do I pay?

Simply click "Express Checkout," enter your payment information, and confirm your payment after filling out the order form.

We accept payments from most credit and debit cards: Visa, Mastercard, American Express, Union Pay, and others. We can also provide you with the link to pay with the help of Apple Google pay.

Once the payment has been received, we will notify you through email.

Do I pay upfront?

We operate on an upfront, full payment basis. Thus we require a prepayment of 100% before starting the work on your order.

A total payment upfront helps us to provide our specialists with the assurance of a steady paycheck.

Why is it safe to pay upfront?

We are specialists who have been engaged in the industry for several years. We offer our services per our Terms and Policies, ensuring our customers receive high-quality services. You may rarely find that we come short of our commitments, but you can always rely on our Money Back Guarantee.

Are there any fees or additional charges?

We don't charge any fees from our end. Your financial institution might, however, impose additional charges.

Is my payment secure?

Only reliable, PCI DSS-compliant payment processors are selected by the company. Your payment information is, therefore, wholly protected.

Can I pay in parts?

Typically, we expect a full upfront payment. If you'd like to pay in installments, please get in touch with our support team so that they could help you.

I want a discount.

For our customers, we have a loyalty program that was exclusively developed. For more information, please visit the "Personal Discount" tab under "My Bonuses" on your profile.

In addition to discounts, we regularly provide promotions and attractive deals to celebrate certain occasions or holidays.

Do not be afraid to contact us if you are a new website user. Our customer service representatives will provide detailed information about our discount policy.

How much will my order cost?

The price of your order is affected by many factors:

  • Service type: original writing, editing, and proofreading your previously completed work or presentation.
  • The assignment's urgency about the deadline. The cost increases as the deadline get closer.
  • Page count - the length of your assignment. The total cost will depend on how many pages you need.
  • Extra features will increase the cost of the order.

Once you fill out the form, the cost of your order will be calculated for you! Contact our support staff if you require any help with the price calculation.

My payment didn't go through.

Do not hesitate to contact our support team if there is a problem with your payment or if you are unsure whether it went through. Any case will be checked upon right away and resolved.

What is the status of my payment

Once the payment has been received, we will send you an email to reconfirm this. Alternatively, you can also view the order status on your account's "My Orders" page. The money has been received if the status is "Paid" or "In progress."

For more help, if the status is still unpaid, please get in touch with the support team.

Order & Delivery

How do I place an order?

Click the "Order Now" button in the page's upper right corner to place an order for an assignment. You will then be taken to the order form, where you should enter your specifications and the order's deadline. Then use "Express Checkout" to complete the payment. That is all steps needed; Order submission is complete and we will begin to work on it once we receive the payment confirmation.

What is the status of my order?

You may track the order's current status on your account's "My Orders" page. Alternatively, you can reach out to Support team anytime to get order updates.

My order is really urgent.

You may still benefit from our assistance. You can set a deadline as minimal - 3 or 6 hours and be confident that your work will be finished on time. However, don't plan a doctoral dissertation will be provided within this period.

How will my order be delivered?

When your paper is finished, we will send you an email with a link to your dashboard, where you may download the document.

Additionally, you can view the status of your order in your account. The uploaded file will be visible on the order’s page if the paper has already been finished.

My subject is not listed.

When placing your order, you should select "Other" from the subject dropdown list. Additionally, it would be beneficial to list your study area or course name in the "Paper Details" section in such a case.

When will you start working on my order?

Finding a suitable writer for your assignment typically takes us 15 minutes. Once our expert begins working on your paper, you will be notified through email. While you check your account, the order status will be changed to "in progress."

Depending on your task's complexity, it can take longer to find a qualified writer. However, we'll inform you of our work and contact you immediately if we need to extend the deadline.

When will my order be delivered?

The prompt delivery of your order is one of the main criteria for our company. You will be notified through email if we can execute your order earlier than expected. If an unforeseen circumstance occurs and we need more time, we will contact you to see if an extension is possible.

I made a mistake while placing an order.

We are always here to assist you. Please contact us immediately to discuss the adjustments that need to be made.

We may require an additional payment to satisfy your special request, depending on the type of alterations and the order’s final deadline.

I want to change the final deadline.

To change any details on the already paid order, please contact our support team and inform the date you want the paper to be ready. Please note that additional payment may be requested if you need your paper sooner.

I want to cancel my order.

Please get in touch with our support staff right away if you decide you no longer want us to help you with the assignment. When they evaluate the potential return percentage, they will urge the writer to stop working on your order. The quantity of prior work that your writer has completed will determine this value.

My order is late.

You might be eligible for a refund if your order wasn't made properly or your assignment was delivered after the deadline. We would like to take this chance to remind you that, in the situation of a full refund, we reserve the right to post your paper on our blog. It will appear unoriginal as a result of this. Please contact us to see how we can assist in your case.

What are the "Editing & Proofreading" services?

Your work will be thoroughly proofread, and any grammatical, punctuation, or spelling concerns will be addressed.

In addition, if applicable, we may rewrite or modify up to 30% of the original text. If you want to edit or rewrite more than 30% of the original text, please choose the "Writing" type of service when placing your order.

I need help with a specific (not typical) order.

We advise you to get in touch with a Support team and describe your project in depth so that they could come up with an appropriate solution.

I want to receive a draft of my paper beforehand.

If you require a draft of your work, let us know about this in the section for paper details. Include as many specifications for your draft as you believe it is necessary.

Additionally, get in touch with Our support team to review the draft's due date, what needs to be finished, and formatting requirements. They can also provide you with a thorough understanding of the situation.

My order is to be done using specific materials/sources/formatting styles.

Please mention this information in the "Paper Details." We will do our best to find the required source and look for its free versions available online.

If you'd like to pass some files to us while working on your assignment, please feel free to attach them using the "Attach Files" button while placing your order. You may email the files to support@studycrumb, and we will add them to the order from our side.

I need help with my online assignment.

We can help you with your online assignment if it's not time-limited. You can provide us with all the questions or instructions. Choose the "Assignment" type of paper while placing your order and specify all the requirements in the "Paper Details" field. Our experts will do the assignment and provide the answers so you can upload them to the needed online page. Please contact us via email or live chat to discuss all the details of such an assignment.

I need help with my multiple-choice test.

We may be capable of assisting you. Please feel free to contact us to get further guidance.

I need a PowerPoint presentation.

When placing your order, choose the "Presentation" type of work and enter your instructions in the "Paper details" area. Please be aware that the price is determined according to 50 words in the notes area and 100 words per slide.

Customer Care

How and when can I get in touch with you?

You can contact us by phone, email, or live chat. Additionally, you can contact us by the "Messages" feature on your account page.

On the Contact Us page, you may find more specific details.

24/7, we are here for you. Contact us whenever it's convenient for you.

How soon will my request be addressed?

We strive to respond to incoming requests instantly. You can anticipate a rapid answer from us after contacting us via phone or live chat.

You can expect a response within 20 minutes if you send us a message through your account's "Messages" section or by email.

Security & Confidentiality

Is my personal information safe with you?

We assure you that under no circumstances will your personal information be given to third parties. Our Privacy Policy provides additional details about this.

Will anyone find out that I used your service?

Unless you tell someone, they won't ever know you were here.

To reach our website, nevertheless, we advise using reliable equipment.

What personal information do you collect?

Your first and last name, email address, and phone number are among the personal data we gather. You are free to use a fictitious name or pseudonym as we don't need to know your real name.

You can alter your consent preferences by selecting "Privacy settings" from your "Account preferences" page.

To create your account, we also need your email address, which is a crucial piece of the personal data we require. Please confirm that your email address is current and reachable from your end. It serves as our primary method of communication with you.

We may call you if an urgent situation needs your attention. Consequently, we urge you to give us your current phone number.

I want to remain anonymous.

Your email address is the only piece of personal information we must have. Any email address that you have access to may be provided.

We ask for your phone number, but we use it only in case of an urgent situation.

I want to delete my order.

To remove the details of a particular order, simply click the "Hide order" option on the "Order Info" page. Once you click it, the order can only be accessed in the "Hidden" section and is no longer available in the list of all your assignments.

Please contact us if you need your order be permanently deleted for any reason.

I want to delete my account.

By selecting "Deactivate account" from the dashboard settings page or "I want to delete my account" from the "Personal Profile" page found in your privacy settings, you can delete your account.

If you need any assistance, you can also get in touch with our support staff.

Please be aware that it will be impossible to recover any of your account data or files after your profile has been destroyed. So you will need to establish a new account to keep enjoying our services.

I forgot my password.

You can easily reset your password by clicking the "Forgot password" link on the "Sign In" page in the upper right corner. You can reset your password by going to the "Forgot your password" page after being forwarded there. You will receive an email with the newly created password. Alternatively, the magic link (active for only 12 hours), which can be generated on the same page, can be used to access your account.

Money-Back Guarantee

I want a refund.

If you are dissatisfied with the materials delivered, you have up to 14 days from order's completion day to contact our support team and ask for a refund. Your in-depth review of the issue will aid our Quality Assurance department in conducting an extensive examination. The investigation of the order details and your claim will be done to determine the possible refund amount. Per our Money Back Guarantee standards, the resolution could take up to 48 hours.

Our Financial department will issue a refund within 24 hours after a refund claim has been resolved and you've been informed of the approximate amount. The transaction typically takes up to 5 business days to be transferred to your account. Please make contact with your banking institution if you need extra details.

What if I submit a chargeback?

We urge you to work directly with us to address any problems with quality. We make every effort to reach a compromise that serves the interests of both parties. However, we reserve the right to post your order on our website if a chargeback is initiated. After that, any tool that checks plagiarism will cite our website as the original source of the text.